Technical Support Administrative

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Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Masimo, one of Danaher’s ( 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Masimo is a global medical technology company that develops and produces a wide array of industry-leading monitoring technologies, including non-invasive measurements, sensors, patient monitors, and automation and connectivity solutions. Our mission is, Masimo innovations empower clinicians to transform patient care. When you join our team, you’ll be part of a culture that’s driven by passion, challenging the status quo, and making an impact in the lives of others.
Learn about the Danaher Business System ( which makes everything possible.




The Technical Support Administrative is responsible for providing first- and second-level technical support to customers and end users, ensuring product and service issues are accurately documented, investigated, and resolved. The role also supports customer training, service-related activities, and collaboration with Sales and Product Marketing to help ensure a high level of customer satisfaction.
This position reports to the Technical Service Manager, part of the Technical Support Team in the Netherlands, and will be an on-site role in our office in Milan.
In this role, you will have the opportunity to:
- Receive and respond to technical support requests by telephone and email, providing first- and second-level support and training to end users.
- Document complaints and product failures in accordance with the Masimo Quality System, and initiate repair or replacement of failed or defective products.
- Act as the customer advocate

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