Client Success Manager - Italian Market
Pubblicato il 13-10-2026 - Altro in Italia
Client Success Manager Bookassist are seeking a highly motivated and dynamic Client Success Manager who will report to the Client Success Team Leader. The role requires a strong knowledge of the hospitality industry and would suit a person with experience of revenue management and marketing/e-commerce within the hotel sector. With the knowledge and experience that they bring to the role along with the extensive training that they will receive in our products and services, the successful candidate will: build strong relationships with our clients; serve as an escalation point for their portfolio of clients in relation to the products and services they have purchased; and ensure that the clients business grows in line with specified targets.
Faccia ora il prossimo passo nella sua carriera: scorra verso il basso per leggere la descrizione completa del ruolo e invii la sua candidatura.
JOB RESPONSIBILITIES: Working closely with a portfolio of clients across the designated market (Italy) to drive and grow their revenue
Liaising with the team leader to set yearly and monthly revenue targets for each hotel client and working to achieve and surpass these
Communicating with clients on an on-going basis to ensure their online booking platform is optimised to ensure the highest rate of conversion possible and that they are availing of all upgrades
Continuously developing online strategies that meet each individual clients needs based on market trends
Liaising with our in-house Digital Marketing team to maximise the online visibility of the hotels clients and to drive qualified traffic to the client's website
Working with clients to ensure their website if fully optimised for conversion using the latest conversion optimisation strategies
Educate clients on new initiatives in both digital marketing and technology that will give a client an opportunity to be an early adopter
Advising clients of new products and identify opportunities to upsell and cross-sell products and services to clients which will increase their revenue and efficiency
Keep abreast of key trends in the industry & share with clients
Be proactive in negotiating contract renewals with clients as these are key to Client Retention
Seek out new client opportunities where feasible and feed into the Sales & Marketing team
JOB REQUIREMENTS/QUALIFICATIONS: 3+ years working within the Hospitality Industry and/or related 3rd Level Qualification
Working experience in a Revenue/Marketing/E-Commerce role
Passion to work and thrive in a multi-tasked, fast paced environment
Strong communicator, analytical, organized and time efficient
Comfortable presenting to both internal/external audiences
Social Butterfly for Client Entertainment Events
Willingness to embrace a challenge outside of your comfort zone
Fluency in Italian is mandatory.
Spanish: Advanced Proficiency.
English: Perfect Command (Essential)
Strong knowledge of digital marketing trends & useful applications
Team Player, cooperative approach and keen to forge strong peer to peer working relationships
Problem-solving attitude through proactive approach.
Additional useful skills: As the office environment is Mac OS X based, experience of the OS X environment is an advantage, but is not essential.
Business Unit: Bookassist (Italy) Scheduled Weekly Hours: 40 Number of Openings Available: 0 Worker Type: Regular Company Site: About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology,
product innovation, quality, and exceptional customer service.
Jonas
Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P;/TSX 60 Index.
Is This You? Bookassist®, the Direct Booking ExpertTM, partners with hotels to build their brand online, drive direct business to their branded website and capture bookings with world class booking technology helping them optimise their online distribution and grow their margin per booking. Bookassist® is a solution company sharply focused on optimising hotel's profit from online sales. Our solution is built around four main highly-effective service areas. Our advantage is the real deep integration of these services so that the whole is greater than the sum of its parts: Booking Engine Our account managers work directly with hotels to develop their product offering strategy, to improve booking conversion and eliminate barriers to purchase, using Bookassist industry-leading Booking Engine technology.
Digital Marketing
Our highly effective and Google-qualified Digital Marketing team will analyse hotels' online presence, develop digital strategies to build their brand online, create demand and generate qualified traffic to hotels website, and give detailed reporting on effectiveness.
Web Design
Our expert Web Design team provides a powerful and easily managed attractive and responsive web presence proven to enhance booker conversion, with simple content-management-system control.
Global Distribution System
We put you back in control of your distribution relationships so that hotels maximise margin on bookings and sell only where and when they need to sell. xkiyazw We work with over 2000 hotels across Europe and are in a strong phase of growth.