Senior Transformation
Pubblicato il 13-10-2026 - Salesforce in Napoli
- The Senior Program Manager plays a meaningful role leading both large-scale, cross-functional initiatives as well as new product launches within our Customer Success organization
- PMs are responsible for programs from beginning to end, ensuring cross team collaboration, flawless execution and effective communication
- They work closely with executives, strategy leaders, technology partners and many more to drive critical programs and activities across the company
- PMs do this by understanding the business strategy, the customer experience necessary to realize the strategy, and the impact of the technology and process changes to our people
- Drives the strategic development of large scale, cross organizational programs
- Understands and contributes to the overarching business strategy; bridges the gap between cross functional teams to realize the program vision
- Builds cross functional relationships and proactively drives alignment across a diverse set of stakeholder groups
- Partners with Experience teams to influence technology and process building that align to Customer Success strategies
- Collaborate with Product Architects, Support Engineers and Success Managers to design Delivery models that best suit the customer experience
- Ability to adapt communication style and content to necessary audiences ranging from executive leadership to cross functional working groups
- Develops program approach and leads the charge to successful delivery
- Drives program plan and all related launch activities tied to the Product, Offer and/or Experience launch through our formal stage gate process
- Partner with Business Technology and other shared services teams to appropriately staff, prioritize and capacity plan across all programs through the use of agile methodologies
- Lead weekly and/or daily team calls to drive program alignment as well as monthly Steerco calls to gain executive buy-in
- Successfully bridges the gap between strategy, capacity, content, technology, e