Local Support Specialist
Pubblicato il 13-10-2026 - Ratehawk in Roma
Join Our Team as a Local Support Specialist at RateHawk
Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
What You'll Do:
- Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
- Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
- Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
- Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
- Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
- Manage Expectations:
Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
- Record Details: Accurately document all work and partner interactions in our CRM system.
What We're Looking For:
- Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage
- Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus
- Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
- Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
- Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.
- Quick Learner: Fast at picking up new tools, systems, and processes with a result-o