Front Office
Pubblicato il 13-10-2026 - Belmond in Torino
Guest relation agent | season 2027 | Grand Hotel Timeo, a Belmond Hotel
At Grand Hotel Timeo, a Belmond Hotel, we are looking for an empathetic, proactive Guest Relations Agent, who will dedicate themselves to customizing guest stays and anticipating their every need.
Primary Responsibilities Include
- Review daily arrival lists to identify VIPs, repeat guests, special celebrations, and specific guest preferences.
- Contact guests prior to arrival to assist with pre-stay planning and tailored itinerary curation.
- Welcome VIP guests personally, conducting in-room check-ins and tailored property introductions.
- Act as the dedicated point of contact during stays, resolving feedback and special requests with speed and empathy.
- Coordinate bespoke guest amenities, celebratory gifts, and farewell touches with department heads.
Requirements
What You Bring
- Minimum 2 years of experience in Guest Relations, Concierge, or Front Office in luxury hospitality.
- Natural empathy, warmth, and outstanding interpersonal skills.
- Problem-solving agility and creative flair in guest surprise-and-delight initiatives.
- Strong organizational skills and experience with CRM / PMS systems.
- Fluency in Italian and English; additional languages are a plus.
What We Offer:
At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- seasonal contract according to "C.C.N.L. Settore Turismo - Federalberghi."
- Corporate Welfare provided.
- FAST insurance provided.
- Team social events.
- Meals provided at our staff canteen during working hours.
- A unique opportunity to gain experience in a world-class luxury environment.
- Participation in the hotel's training and development programs.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing devel