Workplace Coordinator
Pubblicato il 13-10-2026 - Jll in Milano
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Location: Assago, Milan
Reports to: Regional Facilities Manager (JLL)
Position Overview
JLL is seeking an experienced Workplace Coordinator to support facilities coordination in Milan. This role requires a customer-focused professional who can seamlessly coordinate both hard and soft services while maintaining the highest standards of service delivery and client satisfaction.
Key Responsibilities
Customer Service Excellence
Provide receptionist and client host responsibilities at front of house. Serve as primary point of contact for facilities-related inquiries and requests. Maintain exceptional customer service standards, ensuring prompt and professional responses. Build and maintain strong relationships with clients, vendors, and internal stakeholders. Monitor service delivery performance and implement continuous improvement initiatives. Handle escalations professionally and work toward swift resolution.
Facilities Coordination
Coordinate and oversee onsite mechanical, electrical, and plumbing (MEP) services utilising the JLL CAFM System. Supervise regular building fabric maintenance. Oversee maintenance and repairs of in scope assets. Coordinate planned preventive maintenance (PPM) schedules and reactive maintenance. Ensure compliance with health and safety regulations and building codes. Complete regular office audits to ensure safe, comfortable & maintained environment. Manage cleaning services, waste management, and recycling programs. Coordinate and support food & beverage services and concierge functions. Oversee landscaping and plant maintenance. Manage pest control and hygiene services. Coordinate and support as required mail and courier services. Support workplace services and employee amenities. Engage with landlord and manage landlord permit requirements.
Administration & Compliance
Maintain accurate records and documentation for all services. Monitor budgets and control costs while maintaining service quality. Prepare regular reports on service performance and KPIs. Ensure compliance with JLL standards and client requirements. Support audit processes and regulatory inspections.
Required Qualifications
3+ years of facilities management experience, preferably in commercial real estate.
Strong customer service orientation with excellent communication skills. Experience managing both hard and soft FM services. Ability to work flexibly across multiple locations. Proficiency in FM software systems and Microsoft Office Suite. Understanding of health and safety regulations and compliance requirements. Fluency in both Italian and English.
The start date is set for January 2027.
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JLL è alla ricerca di una figura esperta nel ruolo di Workplace Coordinator per supportare il coordinamento delle facilities a Milano. Questa posizione richiede una persona orientata alla clientela, capace di coordinare in modo fluido sia i servizi tecnici che quelli di facility management, mantenendo i più alti standard di erogazione del servizio e soddisfazione della clientela.
Responsabilità Principali
Eccellenza nel Servizio alla Clientela
Svolgere attività di reception e accoglienza presso l'ingresso principale. Fungere da punto di contatto primario per richieste e quesiti relativi alle facilities. Mantenere standard eccezionali di servizio alla clientela, garantendo risposte tempestive e professionali. Costruire e mantenere solide relazioni con clientela, fornitori e stakeholder interni. Monitorare le prestazioni di erogazione dei servizi e implementare iniziative di miglioramento continuo. Gestire le escalation in modo professionale e lavorare per una rapida risoluzione.
Coordinamento delle Facilities
Coordinare e supervisionare i servizi MEP (meccanici, elettrici e idraulici) in loco utilizzando il sistema CAFM di JLL. Supervisionare la manutenzione ordinaria degli edifici. Supervisionare la manutenzione e le riparazioni degli asset di competenza. Coordinare i programmi di manutenzione preventiva pianificata (PPM) e la manutenzione reattiva. Garantire la conformità alle normative di salute e sicurezza e ai regolamenti edilizi. Effettuare audit periodici degli uffici per assicurare un ambiente sicuro, confortevole e ben mantenuto. Gestire i servizi di pulizia, la gestione dei rifiuti e i programmi di riciclo. Coordinare e supportare i servizi di ristorazione e le funzioni di concierge. Supervisionare la manutenzione di aree verdi e piante. Gestire i servizi di disinfestazione e igiene. Coordinare e supportare, quando necessario, i servizi di posta e corriere. Supportare i servizi workplace e i servizi per il personale. Interfacciarsi con la proprietà e gestire i requisiti per i permessi.
Amministrazione e Conformità
Mantenere documentazione e registri accurati per tutti i servizi. Monitorare i budget e controllare i costi mantenendo la qualità del servizio. Preparare report periodici sulle prestazioni dei servizi e sui KPI. Garantire la conformità agli standard JLL e ai requisiti della clientela. Supportare i processi di audit e le ispezioni normative.
Requisiti Richiesti
Esperienza di almeno 3 anni nel facility management, preferibilmente nel settore immobiliare commerciale. Forte orientamento al servizio alla clientela con eccellenti capacità comunicative. Esperienza nella gestione sia di servizi tecnici che di facility management. Capacità di lavorare in modo elastico in diverse sedi. Competenza nell'uso di software di facility management e della suite Microsoft Office. Conoscenza delle normative di salute e sicurezza e dei requisiti di conformità. Padronanza fluente di italiano e inglese.
La data di inizio è prevista per gennaio 2027.
Estimated compensation for this position:
29.000 – 37.000 EUR per year
Final compensation packages are determined by various considerations including, but not limited to, skills and competencies assessed on the basis of objective criteria.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.