Assistant Facilities Manager
Pubblicato il 13-10-2026 - Jll in Milano
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Purpose
Reporting to the Facilities Manager and working as part of the overall Facilities Team, the Assistant Facilities Manager will manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site.
What this job involves
The role encompasses managing several essential services for site operations:
Managing the team providing first line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services. Monitoring and maintaining office equipment and supplies, ensuring constant availability of necessary resources.
Managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates. Weekly walk-rounds with the vendor cleaning manager ensuring cleaning quality standards are maintained.
Managing Trouble Ticket (Remedy) requests through the helpdesk system, interfacing with internal customers and actioning queries promptly in line with service level agreements. Managing daily health & safety issues, maintaining regular scheduled meetings and records of the fire and safety teams, fire drills, safety equipment and training.
Travel and visitors' support, interfacing with locally approved hotels and assisting Client global travel & hotel managers in information gathering and communicating up-to-date information to staff. Assisting in the organizing of internal and external Client events.
Managing the quality of conferencing facilities and meeting spaces. Managing food and kitchen facilities, providing direction to housekeeping staff. Raising purchase orders and managing related administrative procedures.
Managing Wiki pages and other communication channels for the site(s). Deputising and providing cover for Building Operations Engineer or Facilities Manager when appropriate.
Responsible for all other duties and tasks as assigned, ensuring flexibility and continuous operational support.
Every day is different, and in all these activities, we'd encourage you to show your ingenuity
Sounds like you?
To apply you need to have:
Knowledge of the Facilities/Office Services Coordinator role and its operational dynamics. Previous experience working in a high-profile corporate environment and demanding contexts.
Previous reception or hospitality experience with public-facing competencies. Education at diploma or degree level.
Problem-solving skills and proactive approach to daily challenges.
Good decision-making abilities and operational autonomy.
Excellent written and verbal communication skills in Italian and English. Spreadsheet and word processing competencies.
Customer-focused mindset with strong emphasis on service quality. Good interpersonal skills and team-oriented attitude.
Assertiveness and ability to handle complex situations professionally. Attention to detail and precision in task execution.
Fluent Italian and English language.
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Scopo del Ruolo
Riportando al/alla Facilities Manager e operando come parte integrante del Team Facilities, l'Assistant Facilities Manager gestirà una gamma di servizi soft e fornirà il supporto necessario per garantire il funzionamento efficiente ed efficace del sito.
Cosa prevede questo lavoro
Il ruolo comprende la gestione di diversi servizi essenziali per il funzionamento del sito:
Gestione del team che fornisce servizi soft di primo livello al/ai sito/i, inclusi reception, gestione posta, organizzazione meeting ed eventi, pulizie, gestione rifiuti e riciclo, servizi vending e ristorazione. Monitoraggio e manutenzione delle attrezzature e forniture d'ufficio, garantendo la disponibilità costante delle risorse necessarie.
Gestione e mantenimento di contatti e incontri regolari con i fornitori pertinenti, per riferire su problematiche, raccomandazioni e stime dei costi. Ispezioni settimanali con la figura responsabile delle pulizie del fornitore, assicurando il mantenimento degli standard qualitativi delle pulizie.
Gestione delle richieste tramite Trouble Ticket (Remedy) attraverso sistema helpdesk, interfacciandosi con la clientela interna e rispondendo prontamente alle richieste in linea con gli accordi sui livelli di servizio. Gestione quotidiana delle questioni di salute e sicurezza, mantenendo riunioni programmate regolari e documentazione dei team antincendio e sicurezza, esercitazioni antincendio, equipaggiamenti di sicurezza e formazione.
Supporto viaggi e visitatori, interfacciandosi con gli hotel approvati localmente e assistendo le figure responsabili globali viaggi e hotel del Cliente nella raccolta di informazioni e nella comunicazione di aggiornamenti al personale. Assistenza nell'organizzazione di eventi interni ed esterni del Cliente.
Gestione della qualità delle strutture per conferenze e degli spazi per riunioni. Gestione delle strutture alimentari e cucine, fornendo indicazioni al personale addetto. Emissione di ordini di acquisto e gestione delle procedure amministrative correlate.
Gestione delle pagine Wiki e altri canali di comunicazione per il/i sito/i.
Sostituzione e copertura per Building Operations Engineer o Facilities Manager quando appropriato.
Responsabilità per tutti gli altri compiti e attività assegnati, garantendo flessibilità e supporto continuo alle operazioni.
Ti riconosci in questo profilo?
Per candidarti devi possedere:
Conoscenza del ruolo di Facilities/Office Services Coordinator e delle sue dinamiche operative. Esperienza precedente di lavoro in un ambiente aziendale di alto profilo e contesti esigenti.
Esperienza pregressa in reception o nel settore hospitality, con competenze di gestione del pubblico. Istruzione a livello di diploma o laurea.
Capacità di problem-solving e approccio proattivo alle sfide quotidiane. Buone capacità decisionali e autonomia operativa.
Eccellenti capacità di comunicazione scritta e verbale in italiano e inglese. Competenze nell'utilizzo di fogli di calcolo e programmi di elaborazione testi.
Orientamento alla clientela e robusto focus sulla qualità del servizio. Buone capacità interpersonali e attitudine al lavoro di squadra.
Assertività e capacità di gestire situazioni complesse con professionalità. Attenzione ai dettagli e precisione nell'esecuzione delle attività.
Padronanza fluente dell'italiano e dell'inglese.
Estimated compensation for this position:
33.500 – 37.000 EUR per year
Final compensation packages are determined by various considerations including, but not limited to, skills and competencies assessed on the basis of objective criteria.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.