Customer Service Management Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8dsthv

As a Customer Service Management Specialist at INNIO you will build strong customer relationships, manage assigned service projects and contract execution, and support service business growth through commercial initiatives and KPI monitoring. Reporting to the Italian Customer Service Manager Leader, you will coordinate people, processes, and service quality to ensure customer satisfaction, growth, and operational excellence.Tutti i potenziali candidati sono incoraggiati a leggere l'intera descrizione del lavoro prima di candidarsi.This position has to be filled in Verona-Dossobuono, Italy.What We OfferA fast-growing international business environmentBeing part of a supportive and enthusiastic teamLearning opportunities, other development opportunities to craft your career pathFlexible working timePrivate Health InsuranceLaptop & Mobile phoneMeal allowance ticketsYour ResponsibilitiesFull ownership of Customer satisfaction in the proper portfolioOwnership of the main financial KPI related to the assigned Customers: revenues, budget, productivity, past duesActing as main point of contact for customers regarding contractual agreements, claims,



escalationsEnsuring effective feedback to any Customer requests Leading the implementation of process improvements and system enhancements between Customers and the Italian Service organizationCollaborating with key stakeholders (Finance, Operation, Sales, Safety) to deliver seamless service and growthYour ProfileAbility to prioritize, multitask and manage multiple stakeholders/customer events and activities simultaneously, and drive results independentlyHigh orientation toward Customer satisfaction, coincided communication vs high management and problem-solving skillsProficiency in Data Analysis/Management and ability to learn and adapt quickly to new systems focused on digital and AIUniversity degree in Mechanical/Electrical Engineering or a related technical discipline1/3 years of experience in a structured, process-driven organizationFluent in English (spoken and written) – essential, Fluent in German is a plusThe gross annual salary for this position starts at EUR 30,000, in accordance with the pay scale set forth in the National Collective Bargaining Agreement for the Metalworking Industry, Level C1 for clerical staff. xysqume The actual salary offer will be determined based on objective, gender-neutral criteria, taking into account relevant experience, skills, and qualifications.#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8dsthv