Product Support Specialist
Pubblicato il 11-10-2026 - Alpinestars in Campo di Ne
ppWe are looking for a bProduct Support /b to join our Sales Support Team.
The person will ensure assistance to customers for claims on products and deliveries, cooperating with the Sales Support Department and the Warehouse.
/p pThe candidate will be responsible for providing first technical assistance to our clients, ensuring high-quality service and timely problem resolution.
As Product Support, the candidate will handle requests via phone, email, and ticketing systems, and collaborate with other departments to resolve problems.
Additionally, the candidate will be responsible for documenting solutions, training users on new technologies and updates, and maintaining a high level of customer satisfaction.
The role requires strong problem-solving skills, excellent communication abilities, and the capability to work both independently and as part of a team.
/p h3Main Responsibilities:
/h3 ul liDefining the type of support needed and addressing the issue to the related Dealer or Distributor; /li liEvaluating claim requests and collecting evidences of product defection or deliveries unconformity; /li liIdentifying the nature of product defection and sending products for CQ inspections or product repair; /li liProducing credit notes in the system; /li liProducing waybill for shipping or repaired products; /li liCreating a reports regarding claims and all related information.
/li /ul h3Requirements: /h3 ul liHigh school graduation; /li liAt least 3 years of working experience in the field of technical apparel; /li liFluency in English; /li liFluency in Spanish or German; /li liGood knowledge of AS400 or SAP; /li liAbility to work in a team and in a fast-paced environment; /li /ul /p #J-*****-Ljbffr