Customer Care Sales Engineer
Pubblicato il 11-10-2026 - Andritz in Capannori
ppSelect how often (in days) to receive an alert: /ph3Job title: Customer Care Sales Engineer /h3pJob family: Sales, Marketing Product Management /ppBusiness area: Paper Textile /ppContract location: /ppCapannori (Lucca), LU, IT /ppLocation type: Office Location / Office-based /ppContract type: Permanent /ppbANDRITZ /b is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and for solid/liquid separation in the municipal and industrial sectors as well as for animal feed and biomass pelleting.
Other important business segments include automation and service business.
The publicly listed technology Group is headquartered in Graz, Austria, and has a staff of approximately ****** employees.
ANDRITZ operates more than 280 locations in over 40 countries.
/ppbAndritz Pulp and Paper Italy s.r.l. /boperates in two sites; Lucca and Pinerolo, in the north of Italy.
The heart of operations is based in Lucca, one of the main hubs of the global tissue industry (the so called tissue valley).
The company specializes in the design and supply of advanced tissue and paper machinery, including complete production lines,rewinders and converting systems, roll handling and packaging systems,as well as automation and control solutions.
In addition, it provides comprehensive after sales services and upgrades for both for tissue and paper industies.
/ph3Area of tasks, responsibility,
and goals in the organizational area /h3pContribute to ensuring a high level of customer loyalty by proposing advanced technical solutions and tailored support services, aimed at effectively resolving complex technical issues and guarantee rapid response.
/ppThe position requires close collaboration with the Customer Care team and cross-functional departments, promoting a proactive, customer-focus approach to enhance overall customer satisfaction.
/ph3Main Responsibilities: /h3ulliManage the assigned customer portfolio, maintaining and developing long-term business relationships; /liliIdentify the specific needs of the customers and the specific objectives of individual projects; /liliHandle quotation processes, negotiations, and sales of company services, including maintenance, reconditioning, upgrades, and rebuilds; /liliWork closely with the Application department to define the most suitable technical and commercial solutions; /liliPrepare and issue quotations, ensuring alignment between customer requirements, technical specifications, studies, and cost structures, with careful attention to official documentation sent to customers; /liliUpon order acquisition,
ensure the accurate and timely transfer of all relevant information to the Project Management department; /liliConstant communication and relationship with customers and suppliers; /liliWork closely with agents and business partners, providing operational and commercial support; /liliIdentify and develop new business opportunities and customers; /liliEnsure internal CRM/ERP systems are consistently updated.
/liliTechnical High School Diploma /lili3 – 5 years of professional experience in technical-commercial roles such as sales engineering, customer care, or after-sales support, preferably in medium – large industrial companies.
/li /ulh3Expectation / requirements of the job holder: /h3ulliSolid knowledge of industrial products, services, and technical solutions; /liliAbility to analyze customer needs and propose effective technical and commercial solutions; /liliStrong commercial mindset with a customer-focus approach and the ability to build long-term business relationships; /liliGood organizational, communication, and negotiation skills; /liliTeam working attitude; /liliInterest to travel for customer visits, trade shows, and industry events; /liliGood knowledge of English, another language as Spanish or German is considered a plus.
/li /ulh3What We Offer: /h3ullibJob Type /b: Full-time, Permanent /lilibCompensation: /bEUR *************** /liliContinuous professional development and career growth opportunities /liliA dynamic, inclusive, and international work environment /li /ulpAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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