Senior Client Advisor
Pubblicato il 11-10-2026 - IT05 Richemont Italia in Milano
Founded in Florence in ****, Panerai forged its reputation by developing precision instruments and professional watches for the Royal Italian Navy, renowned for their reliability and functional design.
Rooted in performance, purpose, and precision, the Maison embraces its heritage while pushing the boundaries of innovation, combining Italian design with Swiss expertise.
Today, Panerai continues to create tool watches that serve as trusted companions for every adventure, even in the most demanding environments.
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YOUR MISSION As a dedicated member of the Milan team, the Senior Client Advisor is the key role in achieving the boutique's objectives and targets with a high level of autonomy.
As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.
HOW WILL YOU MAKE AN IMPACT?
You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
You will demonstrate a strong sales mindset and identify business growth opportunities
You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio leveraging the available CRM & Clienteling tools thoroughly and reporting accurately
You will support after-sales clients with helpful solutions in accordance with Maison procedures
You will become a brand ambassador and build a network of high potential clients
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
With your digital skills, you will be a key player in implementing Omnichannel strategy and leveraging digital tools in dedicated market
Using your excellent structural and organisational skills, you will manage the boutique's operations following the procedures and policies.
Fluency in Italian and English is a must
INTERVIEW PROCESS1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
2nd Stage – Interview with the Boutique Manager
3rd Stage – Interview with the HR Manager and Brand Manager
WHAT WE OFFERCCNL Commercio Salary Range 39K - 42K€
Annual premio plan
Commission scheme 8 EUR Meal Vouchers per working day
Welfare
In our Group, you can start anywhere and go everywhere.
xysqume Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
We encourage our people to be curious, drive their own career, and dream big.
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