Quality Specialist
Pubblicato il 13-10-2026 - Baglioni Hotels & Resorts in Milano
The Palace Company Europe is looking for a passionate and detail-oriented Quality Specialist to join our Corporate Quality team in Milan, for the European and Maldives Regions.
Scorra verso il basso per trovare i dettagli completi dell'offerta, inclusa l'esperienza richiesta e le mansioni associate.
This role supports the implementation and continuous improvement of the company's quality standards and procedures across our hotel portfolio. Reporting directly to the Quality & Performance Training Director, and functionally aligned with the Global Corporate Quality team, the Specialist will work on both operational audits and data-driven analysis, ensuring excellence in guest experience and compliance with luxury hospitality standards.
Main Responsibilities: Support the implementation of the company's Quality Management System across hotels in Europe and Maldives;
Conduct regular audits, quality visits, and operational walkthroughs to monitor compliance with internal standards and brand guidelines, with frequent travels across Italy and Europe;
Analyze guest feedback (e.g., ReviewPro, Internal surveys)
and other performance indicators to detect trends and improvement opportunities;
Assist in the rollout of new quality initiatives, SOPs, and training related to brand standards, service excellence, and operational consistency;
Collaborating in the development, delivery and evaluation of Quality Training Programs.
Requirements: Minimum 2 years of experience in hospitality within luxury segment: hospitality (corporate or multi-property roles preferred), retail;
Fluency in English (written and spoken) – Spanish or another language is a strong plus;
Strong Knowledge of Microsoft Excel (pivot tables, formulas, data analysis), PowerPoint, and other reporting tools;
Strong willingness to travel within Europe, Maldives, Messico. xjncmbx
What we offer: Full-time contract (3° liv CCNL Turismo);
Salary Range: €29,000 – €33,000 depending on experience and qualifications.
Location: Milan
The job offer refers to both gender in accordance with the provisions of Legislative Decree 903/77 and Legislative Decree 125/91