SPA Receptionist Intern
Pubblicato il 13-10-2026 - Marriott International in Milano
POSITION: Spa Sales, Reservations and Marketing Manager Intern
DEPARTMENT: Spa
PLACE OF WORK: Bvlgari Hotel Milan
PURPOSE OF THE ROLE
The Spa Intern will be trained in Sales & Reservations, Duty Management and Spa Marketing support.
The role is responsible for maximizing the revenue of the Spa through effective scheduling, yield
management, sales initiatives and targeted marketing activities.
As an Ambassador for the Spa, this role ensures outstanding five-star guest relations, delivering Spa
and hotel brand standards while contributing to revenue growth, guest retention and brand positioning
through marketing support.
REPORTING TO: Spa Director
SALES & REVENUE GENERATION
Maximise revenue of treatments and programmes through effective scheduling, yield
management and cross sales. Contribute to the team's overall targets and strive to achieve personal targets and goals as set
out by the Spa Management team. Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits
and prices.
Upsell current spa promotions/programmes whilst ensuring uptake is recorded accurately. Actively recommend products and provide further consultation to guests to ensure that sales
are closed on product recommendations made by the therapists. Encourage clients to return by recommending ongoing treatment programmes and inviting
guests to rebook. Responsible for all billing procedures at the reception desk and the correct reconciliation of
funds at the close of each shift and at the end of the day's work. MARKETING & BUSINESS DEVELOPMENT
Support the Spa Director in implementing marketing initiatives aligned with the Spa's revenue
and positioning strategy. Monitor booking patterns, occupancy levels and guest behavior to identify opportunities for
targeted promotions and revenue optimization. Assist in the development of tailored offers and packages aimed at stimulating demand and
enhancing overall booking performance Contribute to upselling and cross-selling st