13 ott - Roma
Accor
Company Description
About Orient Express
About Orient Express La Dolce Vita
La Dolce Vita Orient Express is the first Italian luxury cruise on rail, offering a unique travel experience across the country. Inspired by the golden age of railway tourism, the train features itineraries connecting Italy's major cities and destinations, providing passengers with top-class service, exceptional comfort, gourmet cuisine, and a refined atmosphere. The project aims to celebrate the charm and beauty of Italy, making each journey an unforgettable experience.
Job Description
Reporting to the General Manager, the P&C; Manager will drive strategic HR initiatives to foster a high-performance, inclusive and compliant workplace. The role is central in managing end-to-end HR operations, including crew workforce planning, shift scheduling, and labour relations — all with an unwavering commitment to our luxury standards and guest service excellence.
Strategic Leadership & HR Operations
Define and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express.
Lead the full spectrum of HR functions: talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration.
Translate business priorities into effective people strategies and operational HR solutions.
Ensure a culture of continuous improvement and alignment with the brand’s identity and luxury positioning.
Update, review and ensure compliance with LQA/Forbes.
Crew Planning & Workforce Scheduling
Co-lead with Finance the planning and monitoring of employment costs, ensuring alignment with operational budgets and staffing forecasts.
Manage the People & Culture department budget, balancing service excellence with cost-effectiveness.
Monitor key crew-related KPIs, including resources, absenteeism, shift coverage, and compliance with rest periods and working time regulations.
Work closely with the Operations team to e
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