13 ott - Firenze
Mercier Consultancy MD
Italian Customer Care Agent | E-Commerce
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the industry, we pride ourselves on delivering bespoke staffing solutions that facilitate professional growth and organizational excellence across the European market.
Job Overview
We are seeking a highly motivated professional to join our team as an Italian Customer Care Agent | E-Commerce position in Greece. This is an exceptional opportunity for native Italian speakers to advance their careers within the fast-paced retail sector, providing premium support to customers navigating both online platforms and offline retail experiences.
Key Responsibilities
• Deliver high-quality customer service support via phone, email, and chat for a global retail brand
• Assist customers with order tracking, returns, exchanges, and product inquiries within the e-commerce ecosystem
• Resolve complex consumer issues related to both online shopping and physical retail store experiences
• Maintain comprehensive records of customer interactions to ensure data accuracy and improve service delivery
• Collaborate with cross-functional teams to resolve logistics or supply chain challenges impacting the customer
• Contribute to the continuous improvement of customer satisfaction scores by offering efficient, brand-aligned solutions
• Stay updated on the latest retail trends and product launches to provide knowledgeable, expert-level advice
Requirements
• Native or fluent Italian (spoken and written)
• Valid EU passport or work permit (mandatory for these Italian-speaking jobs)
• Prior experience in retail, customer service, or e-commerce environments is highly preferred
• Strong digital literacy and the ability to navigate complex CRM systems with ease
• Excellent communication skills with a customer-centric mindset and a professional tone
• High l
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