13 ott - Torino
Agilent Technologies
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us.
Information about Agilent is available at www.agilent.com.
In this position, you will provide on-site repair, preventative maintenance, installation, sales support, and modification implementation on all instrumentation. Ensure that all regulations, policies, and goals are met. Maintain customer relations and ensure customer satisfaction with service. Complete all administrative duties as required. This position works directly on tissue diagnostic IVD medical devices in hospitals and laboratories.
Responsibilities will include but not be limited to:
• Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activities on tissue diagnostic IVD devices.
These devices contain a large amount of electromechanical and pneumatic systems, as well as computer hardware and software.
• Contact customers in a timely manner and schedule service efficiently.
• Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met.
• Maintain Agilent’s customer service reputation by complying with all corporate policies and procedures.
• Complete administrative tasks promptly and accurately.
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered. Utilize the complaint handling system as required.
• Document time and expenses in a timely manner as required in SAP and other means as requested by manager.
• Responsive to customer requests for service and communicate proactively before, during, and after service.
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