Customer Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ea8rp

At Zentiva, we are dedicated to delivering high-quality and affordable medicines to the people who depend on us.
For our Italian organization, we are looking for a Customer Service Manager to join our team.

In this role, you will lead our Customer Service team, ensuring high standards of service and efficient management of day-to-day operations. You will play a key role in supporting our customers, ensuring effective order management and working closely with Sales, Marketing and Logistics to deliver a seamless customer experience.

Key Responsibilities ?
• Lead and develop the Customer Service team, ensuring clear objectives, effective performance and a strong customer-oriented mindset.
• Oversee daily Customer Service operations, ensuring efficiency, timely responses and high-quality service.
• Ensure the effective management of orders received from customers and the sales force.
• Take ownership of customer issues and ensure they are addressed promptly and effectively, with a strong focus on customer satisfaction.
• Work closely with Sales,



Marketing and Logistics to ensure an integrated and consistent customer experience.
• Use customer feedback to identify opportunities for continuous improvement, enhance processes, increase efficiency and reduce operational costs.
• Ensure the team has the appropriate tools, technologies and resources to deliver a high-quality service.
• Ensure activities are performed in line with applicable quality standards and company policies.

Ideal Requirements ?
• 5+ years of experience in Customer Service, including solid people management experience and experience in leading teams across different countries and locations.
• Strong customer orientation and a proactive approach to problem solving.
• Strong continuous improvement mindset, with proven experience in identifying and implementing process improvements.
• Solid organizational skills and a process-oriented mindset.
• Ability to manage priorities and work effectively in a dynam

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ea8rp