13 ott - Milano
Curium Pharma
About Curium
Join Curium, a multinational company in the field of nuclear medicine, committed to developing, manufacturing and supplying radiopharmaceuticals that make a real difference in patients’ lives. Our mission is to advance the diagnosis and treatment of diseases, with a particular focus on the fight against cancer, by providing safe and effective solutions worldwide.
What You Will Do in Our Team
The Service Desk Technician plays a key role in providing technical support to Curium employees and partners worldwide. As part of the Global Service Desk, this role serves as the first point of contact for IT-related issues and service requests, ensuring timely and effective support, troubleshooting technical problems and contributing to the continuous improvement of IT services.
Responsibilities
• Provide first-line IT support through Freshservice, phone, chat and email, ensuring accurate ticket creation and updates.
• Troubleshoot and resolve issues related to end-user devices, operating systems, Microsoft 365, collaboration tools and business applications.
• Manage service requests, including software installation and configuration, access requests and equipment requests, in accordance with established procedures and security policies.
• Support user onboarding and offboarding activities, coordinating account setup, workstation readiness and guidance on IT tools and security best practices.
• Use remote support tools to assist users and collaborate with local IT teams and field services when on-site intervention is required.
• Escalate complex issues to the relevant technical teams, providing clear diagnostics and all necessary information.
• Create and maintain knowledge base articles, procedures and troubleshooting guides to support knowledge sharing and reduce recurring incidents.
• Maintain accurate IT asset and device records in Freshservice, ensuring data quality for reporting and compliance purposes.
• Communicate clearly and professionally with users,
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