Customer Success Manager
Pubblicato il 13-10-2026 - HR Partner in Italia
We are now looking for a Customer Success Manager to join our growing team across Europe based in Italy and native Italian speaking with excellent English language skills.
This is an exciting opportunity to join a rapid growth company that will significantly change the way pharmaceutical companies collect and analyse field insights.
- ADVANCE®AI is an exciting new technology-based SaaS company in the pharmaceutical service sector
- The core service has been developed in collaboration with IBM, the original innovators in Artificial Intelligence (AI) and still one of the world’s leaders in continually developing this technology
- ADVANCE®AI provides pharma leaders everyday visibility of the quality of the conversations taking place between their field-based teams and Health Care Professionals (HCPs)
- This everyday visibility is provided on KPI dashboards that are updated daily in real-time
The Customer Success Manager (CSM) is responsible for the successful delivery, adoption, and ongoing development of assigned ADVANCE®AI programs.
Acting as the primary day-to-day contact for clients, the CSM builds strong strategic relationships with stakeholders across Commercial, Medical, and Operational functions to ensure customers achieve measurable value from ADVANCE®AI solutions.
Working closely with the VP Customer Success and cross-functional internal teams, the CSM coordinates customer onboarding, program rollout, training, engagement, and ongoing support activities to ensure successful execution against agreed objectives, timelines, and success metrics. The role requires proactive management of customer needs, identification of potential risks and opportunities, and continuous alignment between customer expectations and ADVANCE®AI capabilities.
The CSM also plays a key role in driving customer satisfaction, retention, and growth by supporting renewals, identifying expansion opportunities, facilitating strategic business reviews, and translating customer feedback into