(Fluent English)Support Engineer (EU, Remote)
Pubblicato il 13-10-2026 - SupportYourApp in Montà
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?
Join our community as a T3 Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Let's see what it takes.
Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations
- Reproduce bugs across web admin consoles, mobile apps, and backend APIsl Query production databases (read-only) to validate data-related issues
- Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches
- Escalate complex issues to Engineering with clear documentation and findings
- Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes
- Maintain deep understanding of client solutions and meet KPI.
Excellent
English skills (at least C1 for both spoken and written);
Experience in Technical Support, SRE, or Engineering , with strong troubleshooting and code-reading skills
- Strong SQL skills and experience with production-scale relational databases
- Working knowledge of PHP and/or JavaScript/TypeScript
- Familiarity with AWS or another cloud provider , including logs, services, and secrets;
Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools
- Ability to identify when an escalation to the Engineering team is required
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).
Experience supporting a mobile app (React Native or similar)
- Exposure to GraphQL and REST API debugging;
Experience with analytical/columnar databases (ClickHouse, BigQuery, etc.)
- Prior experience in a company with a monolith-plus-services architecture, where issues often cross system boundaries;
Benefits: Fixed schedule: Monday–Friday, 10:30 PM - 7AM GMT+10
- Opportunity to cooperate fully remote from EU
- Inclusive international environment
- Balance between project workload and personal time, but also – internal health policy
- Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp . Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Per questa posizione sono disponibili opzioni di lavoro a distanza/a casa.