14 ott - Roma
Bulgari
Retail Excellence Specialist
We are looking for a passionate and driven individual to join our Retail Excellence Team as Retail Excellence Specialist , within our dynamic Worldwide Sales Department based in Rome . As an integral member of the Retail Excellence team, you will contribute to the measurement, enrichment and continuous enhancement of Bvlgari’s Client Experience worldwide. Your accountabilities will include: Client Experience enrichment and orchestration: • Support the development and coordination of initiatives designed to enhance Bvlgari’s Client Experience worldwide; • Coordinate with different Departments to help ensure consistency and alignment across Client touchpoints, fostering a coherent and seamless Client journey; • Support the creation, editing and distribution of materials for markets, including the coordination of translations where needed. Voice of the Client (VOC) program support and coordination: • Support the creation of VOC reports,
translating Client feedback and data into actionable insights to measure and improve the Client Experience delivered across markets, also leveraging AI tools; • Organize training initiatives for Store Leaders and the Training community on platform adoption and new features’ integration, resulting in robust tool utilization; • Favor and ensure platform advancing feature enhancements; • Ensure seamless coordination with external consultants, stakeholders and LVMH Group; • Coordinate accesses and maintain up to date directory lists. Client Experience Observation program support and coordination: • Craft reports to translate data into strategic insights for markets and internal stakeholders; • Coordinate markets to collect operational information and follow up; • Plan fieldwork in the WW store network and monitoring; • Facilitate smooth collaboration with external consultants and internal stakeholders. Qualifications/Professional Capabilities • At least 1-3 years in similar positions, with project management and
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New Age