TENDER & CUSTOMER OPERATIONS MANAGER
Pubblicato il 13-10-2026 - Pharma Point in Pavia
Overview
In this role you will manage end-to-end tender processes for public and hospital procurement in Italy, while handling select customer service and commercial operations to support Cytokinetics’ growth. You will work with cross-functional teams to ensure timely, compliant tender submissions and accurate pricing/contract data, serving as the operational liaison for customers, distributors and internal stakeholders. You’ll balance strategic tender management with day-to-day execution in a dynamic environment. This is an opportunity to influence pricing, contracting, and tender outcomes at scale within the Italian pharma market.
Responsabilità Manage end-to-end tender process for public and hospital procurement opportunities
Monitor national, regional and local tender publications to identify opportunities
Coordinate preparation, review and submission of tender documentation within deadlines
Liaise with external tender agencies and procurement platforms
Support alignment on pricing, commercial terms and tender strategy
Maintain tender trackers and report opportunities,
submissions, awards and expirations
Monitor tender outcomes and communicate results to stakeholders
Support forecasting and business planning via tender pipeline analysis
Ensure compliance with procedures, regulations and industry requirements
Provide legal guidance on tender-related matters, including contractual clauses and risk assessment
Maintain pricing databases and commercial conditions
Support contract creation, amendments, renewals and documentation management
Update SAP with approved pricing and contract information
Maintain records of awarded tenders and customer agreements
Support commercial and market access with operational analyses and reporting
Act as point of contact for customers, wholesalers, distributors, hospitals and procurement offices
Coordinate internally to resolve inquiries on product availability, deliveries, contracts, pricing and tender execution
Monitor order fulfilm