13 ott - Catania
Enterpryze Consulting
- Higher vocational training in a relevantdiscipline with 2 years post-related experience. Or a secondary educationalqualification with 4 years post-related experience - Detailed knowledge of Local Area Network (LAN)and Wide Area Network (WAN) communications, router/switch based networks androuting protocols, with specific expertise on Cisco products and technologies - Ability to understand, assess and resolve technical issues in a trouble-shooting environment and under time pressureconstraints - 2+ years recent practical experience within a CISService Operations environment - 2+ years recent practical experience ofconfiguring, installing and troubleshooting industry standard desktop Windows OperatingSystems and Microsoft Office applications - Recent working knowledge of TCP/IP Protocols andStandards
DesirableQualifications/Experience:
- Knowledge of policy, procedures, and organisationof NATO CIS - Experience in maintaining and operating NATOcrypto equipment - Experience in working in a Service Deskenvironment - Certification or qualification in PC hardwarerepair and configuration - Formal training in Local Area Networks (LAN) - Prior experience of working in an internationalenvironment comprising both military and civilian elements - Knowledge of NATO responsibilities andorganization, including Allied Command Operations (ACO) and Allied Command Transformation(ACT)
DUTIES/ROLE:
- Execute assigned work orders,
often under thedirection and guidance of centralised services, to provide local interventionto assure SLA targets are sustained - Install and configure Desktop Services - Install, operate, protect, maintain and supportall local Voice and Data communication, Network, Audio/Video and VTC equipment - Install, operate and maintain Routing andSwitching equipment, VoIP and VTC infrastructures and circuits - Perform advanced analysis and troubleshooting ofDesktop, Communications and Network Services, in support of incident managementprocesses - Perform testing and evaluation of supportedhardware and software (firmware and drivers) - Perform Incident Support Request lifecycleservices affecting end-users (i.e. creating, reporting, tracking, resolving andclosing Incidents) - Support team members through collaborativeactions to enhance the customer experience - Perform corrective actions, under direction ofthe Branch Head, to support Problem Management - Contribute to recommendations to the ContinuedService Improvement, and/or procurement processes for Operations and Maintenance(O&M;) of approved equipment - Take part in a Duty Support Shift, which mayoperate on a 24/7 basis - Deputise for higher-grade staff, if necessary - Perform other duties within the NCI Agency's areaof business as may be required
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