14 ott - Modena
Acoru
WHO WE ARE
Acoru redefines fraud prevention by acting before the transaction is initiated
At Acoru, we stand at the forefront of fighting fraud, dedicated to protecting and serving with cutting-edge technology and smart solutions. Through continuous account analysis and classification, we identify risk using pre-fraud signals across all channels, before any transaction takes place. Our privacy-compliant intelligence network expands visibility beyond systems, empowering real-time, proactive defense.
Launched in 2024, we are headquartered in Madrid with colleagues working throughout Europe, LATAM and the US. We have ambitious plans to double our headcount this year and again next year, as well as establish US and UK subsidiaries.
OUR CULTURE
• We are passionate people who are eager to make a difference and ready to challenge the status quo by making the digital world a safer place.
• We attribute our success to the collaboration, creativity, and commitment of our team.
• We are remote-first with team members working around the world.
• We value effort, performance,
and team work.
• We seek self-motivated individuals who own and execute their work.
THE ROLE
As an Americas Customer Operations Lead – Activations & Support at Acoru, you'll play a pivotal role in scaling our Customer Operations function across the Americas, leading client activations and live support for financial institutions adopting our fraud prevention platform. This is a high-impact, hands-on position for someone who thrives in fast-moving, customer-facing environments and is excited to build the foundation for how Customer Operations scales in a new region.
This role reports to the Director of Customer Operations and will partner closely with Product, Engineering, Data Science, and the EMEA Customer Operations team to onboard customers successfully, triage live support issues, and ensure regional customer needs are heard and addressed.
WHAT YOU WILL DO
Activation
• Lead Latam customer activati
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