Front Office Agent
Pubblicato il 14-10-2026 - Meliá Hotels International in Milano
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Area: Front Desk
Location: Milano, IT
“The world is yours with Meliá”
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Mission
To manage properly all the activities related to Front Office Department.
Responsibilities
- Check-in and check-out hotel guests in a timely and professional manner.
- Process all payments according to established procedures.
- Welcome guests in a friendly, prompt, and professional manner.
- Register guests, issue room keys and provide information on hotel services and room location.
- Up-sell rooms when possible, to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints.
- Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Perform other duties as assigned.
Qualifications
- Candidacy must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
- Must be fluent in English; other languages are preferred.
- 1-year experience in a fast environment in the same or similar position in a hotel/resort.
- Passionate for Hospitality and with a strong attitude to interpersonal relationships.
- The position can be classified at level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contr