14 ott - Italia
Jobgether
pbThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner and Customer Enablement Lead based in Italy. /b /ppThis role sits within a global Training Support function focused on helping partners and software users adopt technology confidently and effectively.br/You will lead enablement, coaching, training, and quality assurance across international programmes, with a particular focus on low- and middle-income countries.br/The position combines customer enablement, programme delivery, software configuration, data-informed quality management, and stakeholder engagement.br/You will coach partner trainers to independently cascade learning while ensuring training quality and programme outcomes remain consistently high.br/The role offers significant ownership, with responsibility for identifying adoption gaps, improving user behaviour, and driving measurable outcomes.br/You will collaborate across product, data, programme management, support, and communications teams in a distributed and mission-driven environment.br/With up to 40% international travel, this is an opportunity to make a tangible impact through technology-enabled health programmes across multiple countries. /ph3Accountabilities /h3ullipLead structured onboarding, enablement, and in-country Software User Training using established digital and non-digital learning assets. /p /lilipDeliver demonstrations and hands‑on facilitation where additional support is needed beyond self‑directed learning. /p /lilipSupport field monitoring visits and help partners stay aligned with software releases and product updates. /p /lilipMaintain strong internal knowledge of evolving software capabilities and train new team members on relevant platforms. /p /lilipCoach and develop core teams, lead trainers, Partner‑as‑Trainer representatives, and Training Consultants to enable effective independent training delivery. /p /lilipQuality‑assure Train‑the‑Trainer, Partner‑as‑Trainer, and subsequent cascade models through observation, remote monitoring, certification frameworks, and data‑informed feedback. /p /lilipReinforce screening and referral protocols through remote monitoring, identify quality issues early, and intervene with coaching or corrective action. /p /lilipContribute quality findings and trends to organisational and team OKRs and quarterly reporting. /p /lilipParticipate in programme design workshops, lead configuration activities, and translate agreed operational designs into accurate software configurations. /p /lilipChallenge configuration requests that could compromise data integrity and work with relevant technical and programme stakeholders to identify compliant alternatives. /p /lilipValidate and test workflows with programme managers, IT leads, and partner stakeholders before training and rollout. /p /lilipOwn software adoption and behaviour‑change outcomes by monitoring usage, engagement, referral outcomes, screening practices, and other programme indicators. /p /lilipDistinguish adoption challenges from protocol, capability, or operational issues and intervene through coaching, configuration reviews, protocol reinforcement,
or escalation. /p /lilipAct as a subject matter expert, reviewing training materials for accuracy, scalability, and field deliverability. /p /lilipGather partner feedback systematically and translate recurring themes into improvements to learning assets, configuration standards, or product development. /p /lilipOwn and triage partner queries, tickets, bugs, and enhancement requests, resolving first‑line issues within agreed SLAs and escalating appropriately. /p /lilipManage multiple country programmes and internal projects simultaneously, maintaining realistic capacity plans and proactively identifying conflicts or dependencies. /p /lilipMaintain enablement plans, timelines, dependencies, meeting records, ownership, and progress through structured project management tools. /p /lilipRepresent the organisation at relevant industry events and support clear external messaging and partner engagement. /p /lilipTake full ownership of workload, decisions, delivery quality, and outcomes while contributing to shared team goals through knowledge sharing and peer support. /p /li /ulh3Requirements: /h3ullipTeaching or training qualification with at least 2 years of experience as a teacher, trainer, or facilitator. /p /lilipDemonstrable experience training teams remotely in low- and middle‑income countries. /p /lilipStrong understanding of software products, configuration processes, and how customer adoption works in practice. /p /lilipDemonstrable experience managing customer or partner relationships, setting expectations, and driving programmes toward stronger outcomes. /p /lilipExcellent coaching and facilitation skills, with the ability to build lasting capability in others. /p /lilipConfidence observing professional practice, providing developmental feedback, and maintaining quality standards with individuals outside your direct management line. /p /lilipExcellent communication and presentation skills, including the ability to explain technical concepts to non‑technical audiences. /p /lilipAbility to adapt communication and training approaches to different levels of literacy, digital literacy, English proficiency, and cultural context. /p /lilipStrong data literacy, with the ability to monitor engagement and outcomes, identify meaningful trends, and translate findings into appropriate interventions. /p /lilipExcellent programme, project, organisation, and time‑management skills. /p /lilipHigh personal ownership and accountability, with the ability to work independently and reliably in a self‑managed environment. /p /lilipCollaborative, team‑oriented approach with a willingness to support colleagues and shared objectives. /p /lilipScalability mindset and comfort working in evolving environments. /p /lilipExperience in customer success,
customer enablement, or technical account management within a software organisation is desirable. /p /lilipExperience with Train‑the‑Trainer or other cascade training models, including quality assurance, is advantageous. /p /lilipExperience configuring software for operational or clinical workflows is a plus. /p /lilipFamiliarity with digital learning platforms such as LMS or in‑app learning environments is beneficial. /p /lilipAn eye health or clinical background, such as optometry, or knowledge of screening and referral pathways is desirable but not required. /p /lilipAdditional language skills relevant to international partner geographies are advantageous. /p /lilipA strong interest in using technology and data to improve health programme outcomes is beneficial. /p /li /ulh3Benefits: /h3ullipFull‑time, 1‑year contract with the possibility of extension. /p /lilipRemote working arrangement within the specified timezone range of UTC -1 to UTC +5. /p /lilipFlexible working hours, with collective daily overlap from 11:00 to 16:00 UTC. /p /lilipApproximately 40‑hour working week. /p /lilipUp to 40% international travel, including opportunities to work directly with programmes and partners across multiple countries. /p /lilipSalary benchmarked against local market ranges by jurisdiction. /p /lilipPublished annual salary benchmarks include 1,890,000–2,225,000 INR for India, 11,000,000–13,400,000 NGN for Nigeria, 3,418,000–4,020,000 PKR for Pakistan, and 3,288,000–3,868,000 KES for Kenya. /p /lilipOpportunity to contribute to technology‑enabled health programmes with tangible international impact. /p /lilipDistributed, multidisciplinary, and collaborative working environment. /p /lilipHigh level of ownership, accountability, and autonomy in the role. /p /lilipOpportunity to work across training, customer enablement, software, data, programme management, and product functions. /p /lilipExposure to international programmes and diverse professional and cultural environments. /p /lilipCommitment to equal opportunity, diversity, inclusion, and a supportive team culture. /p /lilipVideo‑based recruitment process with potential interviews, pre‑screening questions, presentations, and project‑based assessments depending on the role. /p /li /ulpbHow Jobgether works: /b /ppWe use an bAI‑powered matching process /b to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. /ppWe appreciate your interest and wish you the best! /ppbData Privacy Notice: /b By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. /pp#LI-CL1 /p #J-18808-Ljbffr
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