FRONT DESK SUPERVISOR

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pLive. Work. Explore. as a part of our Lodging team at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park! Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests. /ppWe’re hiring for a bFront Desk Supervisor /b to Live. Work. Explore. in the gateway to Glacier National Park! /ph3Job Summary /h3pResponsible for overseeing the daily operations of the front of house staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Guest Services Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience. /ph3The Details /h3ulliPosition Type: Full-Time, Year-Round /liliStart Date: Immediately /liliPay: $20.35/hour /liliSchedule: Primarily working the 7am-3pm and 3pm-11pm shifts, five days per week throughout the year. This position may also need to cover other shifts including graveyard shifts if required, potentially as overtime. Must be able to work varied shifts, weekends, and holidays. /liliHousing: Employee housing is not available /li /ulh3About Columbia Falls /h3pJust west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest. /ph3Benefits /h3ulliMedical, Dental,



Vision /liliPaid Time Off and Holidays /liliDisability Insurance /lili401k with match /liliLife and ADD Insurance /liliEmployee Assistance Program /liliWellness Programs /liliLearning and Development Programs /li /ulh3Perks /h3ulliFree Glacier National Park pass /liliFree Red Bus Tours (if available) /liliRetail, Lodging and Travel Discounts /liliPlanned employee trips and activities /lili$350 Referral Premio Program /liliA fast-paced, exciting work environment with plenty of upward mobility and growth opportunities /liliMeet people of all ages from all over the country and world /liliThe adventure of a lifetime! /li /ulh3Responsibilities /h3ulliSupervise “Front of House” comprised of front desk and breakfast staff and ensure that they provide excellent customer service at all times. /liliRespond to guests' inquiries and requests in a timely and professional manner. /liliMonitor daily operations of the front desk, including check-ins, check-outs, and guest requests. /liliManage reservations and room availability. /liliEnsure accuracy of billing and payment processes /liliMonitor and review guest feedback. /liliResolve customer complaints. /liliTrain and coach front desk staff /liliMonitor staff performance and provide feedback. /liliMaintain a clean and organized front desk area. /liliMaintain knowledge of and ensure staff compliance with all policies, procedures, and standards. /liliAccurately follow and ensure compliance with cash handling procedures. Will assist Location Manager with transfer of safe funds. /liliPost charges to guest accounts for services and purchases. /liliOffers information pertaining to available services, points of interest and entertainment attractions.



/liliAssists in ensuring proper procedures are followed for all lost and found items. /liliCoordinates with fellow supervisors and Location Manager, the emergency fire evacuation and safety program for Cedar Creek Lodge. /liliUnderstands and follows all PCI Compliance guidelines. /liliKeeps open lines of communication with other departments to ensure coordination and synergy of hotel activities. /liliCompletes all other tasks and job duties as assigned by Location Manager. /li /ulh3Qualifications /h3ulliPrevious experience in a supervisory role. /liliPrevious experience in a customer service role. /liliPrevious experience with hotel property management systems. /liliHuman relation skills - must be a team-oriented people-person who thrives on public contact. /liliExcellent interpersonal and communication skills. /liliProven leadership and organizational skills. /liliWorking knowledge of hotel management systems /liliAbility to prioritize tasks and move through them in an efficient manner. /liliAbility to interact with diverse peoples and help resolve any issues. /liliAbility to work quickly and thoroughly under pressure. /liliKnowledge of common office machines, i.e., computers, calculators, copy/fax machine. /liliMust possess neat and pleasant grooming habits. /liliMust be knowledgeable of Glacier National Park's history and points of interest. /liliMust be able to speak, read, write, and understand English. /liliHigh school diploma or equivalent. /li /ulh3Physical Requirements Include /h3ulliAble to lift and carry up to 15 pounds. /liliStanding for up to eight hours per shift. /liliRequires bending, stretching and reaching throughout a shift up to 8 hours. /liliWorking with required chemicals. /li /ulpWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8el3uc