Customer Success Adoption Analyst
Pubblicato il 14-10-2026 - Siemens in Monzah3Overview /h3pAs a Customer Success Adoption Analyst in Siemens Grid Software, you drive the effective adoption of SaaS solutions for power distribution and grid management. You work closely with customers, CSMs, and project teams to redesign processes, enable change, and embed digital solutions into daily operations. You design adoption and communication plans, measure outcomes, and provide post-deployment support to maximize value. This role combines analytics, process optimization, and stakeholder engagement to deliver tangible business impact. /ph3Retribuzione / Benefits /h3ulliHybrid working model /liliWellbeing ecosystem /liliParenthood support /liliHealth reimbursement programs /liliPsychological support services /liliContinuous learning opportunities /li /ulh3Responsabilità /h3ulliAnalyze current and design future-state workflows aligned with objectives /liliConduct gap analyses and support process documentation and transition plans /liliDevelop and execute change management strategies to boost adoption /liliTailor stakeholder engagement and communications across audiences /liliCreate and manage customer communication plans throughout transformation /liliIdentify learning needs and coordinate role-based training and enablement materials /liliMeasure training effectiveness and iterate learning experiences /liliProvide Hypercare support post-deployment as trusted advisor /liliMonitor adoption trends, risks, and propose improvements to processes and portfolio /liliCollaborate with CSMs and account teams to maximize solution utilization and ROI /li /ulh3Requisiti fondamentali /h3ulliBachelor's degree in Engineering, Computer Science, Business Administration, or related field /lili≥3 years experience in Business Analysis, Customer Success, Adoption, or Change Management, preferably in energy sector and SaaS deployments /liliStrong understanding of distribution grid operations and IT/OT landscapes /liliAbility to translate complex technical and process information into practical customer solutions /liliExcellent communication, facilitation, and stakeholder management skills /liliProfessional proficiency in English /li /ululliEffective communication /liliStakeholder management /liliFacilitation and training /liliSaaS deployment experience /liliUnderstanding of IT/OT landscapes and grid operations /liliChange management methodologies (Prosci, Kotter) /li /ul #J-18808-Ljbffr