Night Porter - Receptionist
Pubblicato il 14-10-2026 - YELLOWSQUARE EUROPE in Firenze
YellowSquare is looking for a reliable, professional, and proactive Night Porter - Receptionist for our vibrant Florence hostel. Located in the heart of the city, this role is the heartbeat of our nights: you’ll be the go-to person for our guests when the sun goes down, balancing administrative precision with a watchful eye on the hostel’s safety.
**What you’ll do**: - Front Desk Management: Dealing with bookings and managing the front desk during the night shift.
- Guest Operations: Completing smooth Check-in and Check-out procedures.
- Financial Accuracy: Preparing bills, taking payments, and ensuring all night-audit tasks are spot on.
- Safety & Security: Patrol and secure hallways, common areas, and our Florence rooftop/entrances to maintain a safe environment.
- Problem Solving: Handling guest complaints or technical problems with a proactive mindset.
- Emergency Contact: Acting as the first point of contact for any emergencies during the night. **What you’ll bring**: - Experience: At least 2 years of experience in a similar role (hospitality or front desk).
- Hospitality Soul:
Excellence in customer service—you know how to make a guest feel at home in the Cradle of the Renaissance.
- Cool Under Pressure: Ability to stay calm and professional in unexpected situations.
- Languages: High proficiency in spoken and written English (any other language is a big plus!).
- Flexibility: Availability for night shifts and a reliable work ethic.
- Team Spirit: A desire to collaborate across departments in a fast-paced environment. **What we offer**: - Fair Compensation: Competitive salary based on the CCNL Alberghi (3rd Level).
- Stability: Initial 3-month fixed-term contract with a view to long-term.
- Balance: full-time contract.
- Perks: Paid vacations and access to the company canteen.
- Rewards: Incentives Plan and Referral program.
- Benefits: Employee discounts across all YellowSquare locations (Rome, Milan, Florence and Athens).
- Culture: A young, dynamic, and international work environment.
- Growth: Real opportunities for learning and career advancement within the group.