pWho are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a T3 Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. /ph3What you will do: /h3ulliInvestigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations; /liliReproduce bugs across web admin consoles, mobile apps, and backend APIsl /liliAnalyze logs, error traces, and metrics to identify root causes; /liliQuery production databases (read-only) to validate data-related issues; /liliImplement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches; /liliEscalate complex issues to Engineering with clear documentation and findings; /liliTrack incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes; /liliMaintain and expand internal runbooks and knowledge bases to reduce recurring escalations; /liliMaintain deep understanding of client solutions and meet KPI. /li /ulh3What you need to succeed in this role:

/h3ulliExcellent English skills (at least C1 for both spoken and written); /liliExperience in Technical Support, SRE, or Engineering , with strong troubleshooting and code-reading skills; /liliStrong SQL skills and experience with production-scale relational databases; /liliWorking knowledge of PHP and/or JavaScript/TypeScript; /liliFamiliarity with AWS or another cloud provider , including logs, services, and secrets; /liliExperience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools; /liliStrong written communication skills and ability to document technical findings clearly; /liliStrong analytical thinking and research skills; /liliAbility to identify when an escalation to the Engineering team is required; /liliPositive, proactive and responsible attitude; /liliPersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload). /li /ulh3Will be a great plus: /h3ulliExperience supporting a mobile app (React Native or similar); /liliExposure to GraphQL and REST API debugging; /liliExperience with analytical/columnar databases (ClickHouse, BigQuery,

etc.); /liliPrior experience in a company with a monolith-plus-services architecture, where issues often cross system boundaries; /li /ulh3Benefits: /h3ulliFixed schedule: Monday–Friday, 10:30 PM - 7AM GMT+10; /liliOpportunity to cooperate fully remote from EU; /liliInclusive international environment; /liliCompensation in USD; /liliRewards for referring friends; /liliBalance between project workload and personal time, but also – internal health policy; /liliResponsive leadership interested in your development and long-lasting cooperation; /liliGreenhouse conditions for self-development; /liliA culture built on trust, with no time-tracking requirements. /li /ulp*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. /ppYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. /ppOver 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp . /ppWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. /ppYour personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . /ppInternal job code: 3F1 Originally posted on Himalayas /p #J-18808-Ljbffr

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