14 ott - Roma
Fao
pJob Description - Information Technology Assistant (Global Operations, End-Point Computing) ) /p pJob Description /p pbCALL FOR EXPRESSIONS OF INTEREST - VACANCY ANNOUNCEMENT /bb: /b /p pInformation Technology Assistant (Global Operations, End-Point Computing) /p h3Job Posting /h3 p09/Oct/2026 /p h3Closure Date /h3 p23/Oct/2026, 9:59:00 PM /p pOrganizational Unit: CSI - Digital FAO and Agro-Informatics Division /p h3Job Type /h3 pStaff position /p pType of Requisition: General Service /p h3Primary Location /h3 pItaly-Rome /p pDuration: Fixed term: two years with possibility of extension /p pPost Number: /p pbIMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device /b /p pStaff in the General Service category are recruited locally from the Primary Location area, which is where the office is located. /p ul liFAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture /li liQualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply /li liEveryone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values /li liFAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination /li liAll selected candidates will undergo rigorous reference and background checks /li liAll applications will be treated with the strictest confidentiality /li liFAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization. /li /ul pFAO’s commitment to environmental sustainability is integral to our strategic objectives and operations. /p pThe Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind. /p h3Organizational Setting /h3 pThe Digital FAO and Agro-Informatics Division (CSI) is responsible for information technology (IT) activities within the Organization. CSI performs on behalf of the Organization the following critical roles: defining FAO IT policies and providing strategic advice on IT architecture and standards, governance, policy and operational matters while monitoring organizational compliance; defining the mechanisms for managing FAO's information and data; protecting FAO's information assets and ensuring confidentiality, integrity and availability; ensuring provision of IT services that are core for the Organization's global operations and supporting the information and business processes; coordinating organization-wide IT activities in order to reduce duplication and fragmentation and to increase integration of information data, systems and platforms, mobilizing IT resources from across' the Organization. /p pThe post is located in the Digital FAO and Agro-Informatics Division (CSI) at FAO headquarters in Rome, Italy. /p h3Main Purpose /h3 pThe Information Technology Assistant (Global Operations, End-Point Computing)
coordinates and performs Information Technology (IT) support functions. He /she ensures quality, transparency and consistency of IT service delivery in line with established IT procedures and Service Level Agreements (SLAs). /p h3Supervision Received/Exercised /h3 pThe Information Technology Assistant (Global Operations, End-Point Computing) reports to the Information Technology Officer and follows technical standards and procedures established by the IT Division. He / she acts independently in routine matters, in line with established policies and procedures. Supervision received is focused on divisional/ departmental IT priorities, in particular the meeting of timelines and the quality of support given to clients and ensuring learning opportunities. /p h3Working Relationships /h3 pThe incumbent has frequent interaction with staff at all levels within the work unit to resolve routine IT-related problems and coordinate IT service delivery. He /she works closely with the IT Division to ensure problem resolution and service delivery. /p h3Key Functions/Results /h3 ul liProvide user support and deliver timely customer service to maintain a positive IT service environment. /li liAssist in the installation, configuration, and basic maintenance of IT hardware and software. /li liTroubleshoot routine technical issues and elevate complex problems to higher-level support teams as needed. /li liSupport endpoint security compliance activities under supervision. /li liMaintain accurate and up-to-date records of IT equipment, configurations, and related documentation. /li liLog and track service requests and incidents in accordance with established procedures. /li liSupport periodic system maintenance tasks, such as updates and backups. /li liAssist in IT-related activities, deployments, and minor infrastructure tasks as directed. /li liPerform other related duties as required. /li /ul h3Impact Of Work /h3 pThe incumbent's work ensures the efficient delivery and reliability of IT services that directly support staff productivity and organizational operations. Support to issue resolution, systems maintenance, and adherence to IT standards contribute to a secure and stable organizational technology environment. Effective performance in this role supports business continuity and enables the smooth functioning of FAO IT services. /p h3CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING /h3 pEducation: Secondary School Education. /p pWork Experience and Knowledge: Three years of relevant experience in IT-support work. /p pLanguages: Working knowledge (proficiency - level C) of English. /p h3IT Skills /h3 ul liExperience in installation, configuration, and maintenance of hardware and software. /li liSkilled in troubleshooting hardware, software, and connectivity issues. /li liGood knowledge of Windows, macOS, Microsoft 365 environments and video conferencing platforms (Zoom, Microsoft Teams) /li liFamiliar with network technologies (LAN/WAN, Wi-Fi, VPN) and basic diagnostics. /li liAwareness of IT security practices,
including antivirus and encryption tools. /li liUnderstanding of cloud platforms and services, including PaaS and SaaS environments (e.g., Azure, AWS, Google Workspace). /li liExperience with IT service management systems (e.g., ServiceNow). /li liAbility to provide remote and on-site end-user support. /li /ul h3Residency /h3 pGeneral Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing valid visa to work or a valid work permit and reside within commuting distance of the duty station at the time of the application. "Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence. /p h3Technical Skills /h3 ul liUnderstanding of IT infrastructure, systems, and service dependencies. /li liFamiliarity with IT governance standards, procedures, and compliance frameworks. /li liGood analytical and problem-solving skills in technical contexts. /li liAbility to apply ITIL or similar service management principles. /li liUnderstanding of cybersecurity and data protection concepts. /li liCapacity to assist in IT projects, upgrades, and deployments. /li /ul h3Desirable Qualifications And Skills /h3 pIT SKILLS: /p ul liVery good knowledge of the MS Office applications, systems installation and configuration, Internet and office technology equipment. /li liNetworking and IT Equipment support. /li liBasic UNDSS IT Security Awareness or equivalent. /li liAt least MD-100 exam of the Microsoft Modern Desktop Administrator Associate certification. /li liIndustry Certifications: CompTIA A+, Network+, Security+, Cisco CCNA, Microsoft Technology Associate, or W3Schools certifications. /li liITIL Foundation certification for understanding service management best practices. /li /ul h3ADDITIONAL INFORMATION /h3 ul liFAO does not charge a fee at any stage of the recruitment process (application, interview, processing) /li liPlease note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at /li liThe length of the appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to extension of appointments /li liAppointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. /li liGeneral Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing valid visa to work or valid work permit, and reside within commuting distance of the duty station at the time of the application. "Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence. /li liNo international benefits will be payable as selected candidates are recruited locally and paid in the local currency of the office location /li liFor additional information visit the FAO employment website: /li /ul pFAO staff are expectedto adhereto FAO Values of Commitment to FAO, /p pRespect for All and Integrity and Transparency /p #J-18808-Ljbffr
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