IT Manager
Pubblicato il 14-10-2026 - Coreview in Italia
pCoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365.Through robust security and precise governance, we help ensure that our client’s environments stay cyber-resilient and productive, no matter how complex they are.Our unified, cloud-native platform delivers powerful automation, rapid value, and end-to-end visibility across the entire M365 ecosystem. Backed by world-class support and a collaborative, innovative culture,CoreViewis a place where your ideas matter, and your work trulyimpactsglobal enterprises. /p h3Job Summary /h3 pTo support our rapid growth, we are looking for an IT Manager to join our IT team in Milan, Italy. /p pYou will take ownership of internal IT support and operations, leading a small existing team while being hands‑on yourself, directly supporting users when needed. Reporting to the Director of Cloud IT Infrastructure, you will ensure that all employees, across our global offices, have reliable, secure and efficient IT support, and you will have the opportunity to shape the team structure as the business evolves. /p pWe are looking for a well‑organized IT professional with solid hands‑on experience, a strong service orientation and a structured mindset. We love people with a passion for technology and a proactive approach to improving the IT experience of end users. /p h3Responsibilities: /h3 ul liProvide hands‑on IT support to end users, handling requests and complex issues involving Windows and macOS environments, Microsoft 365, networking and business applications. /li liLead and coordinate the internal IT support team (currently 2–3 people), setting priorities, managing workload and ensuring quality of service across all locations. /li liDefine and implement IT support processes, ticketing workflows, SLAs and escalation procedures to ensure consistent and efficient service delivery. /li liAdminister end‑user environments using Microsoft 365, Intune and Entra ID, ensuring consistent device configuration and deployment. /li liManage the full IT asset lifecycle: procurement,
inventory tracking, provisioning, maintenance and decommissioning of hardware and software across all offices. /li liOversee software licensing management, ensuring compliance and optimizing costs across the organization. /li liManage vendor relationships and contracts for IT equipment, software and support services. /li liManage onboarding and offboarding IT processes, ensuring new joiners are set up efficiently and leavers are properly offboarded. /li liImplement and enforce IT security best practices for end‑user environments, including endpoint protection, access management and compliance with company policies. /li liCollaborate with the Cloud IT Infrastructure team to align internal IT operations with broader infrastructure and security standards. /li liIdentify opportunities to improve and automate internal IT processes, reducing manual effort and improving the end‑user experience. /li liMaintain accurate documentation of IT assets, configurations, procedures and vendor contracts. /li liReport on IT support performance, asset status and key operational metrics to the Director of Cloud IT Infrastructure. /li /ul h3Requirements: /h3 ul li5+ years of experience in IT support or IT operations roles, with at least 1 year coordinating or leading a team. /li liSolid experience supporting both Windows and macOS environments in a corporate setting. /li liStrong knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ID). /li liHands‑on experience with endpoint management and deployment tools, in particular Microsoft Intune. /li liExperience managing the IT asset lifecycle, including procurement, inventory and vendor management. /li liExperience defining or improving IT support processes, ticketing systems and SLAs.
/li liGood understanding of networking fundamentals (DNS, DHCP, VPN, LAN/WAN) and endpoint security best practices. /li liStrong organizational skills and ability to manage multiple priorities in a fast‑paced, international environment. /li liExcellent communication skills and a service‑oriented mindset, with the ability to interact effectively with both non‑technical users and senior stakeholders. /li liPositive attitude, teamwork spirit and a proactive approach. /li liProficient in English: you read and write proficiently and speak at a conversational level. /li /ul h3Nice‑to‑have: /h3 ul liExperience in a scale‑up or fast‑growing company, where processes were built or significantly improved from scratch. /li liFamiliarity with IT service management frameworks such as ITIL. /li liExperience supporting users across multiple countries or time zones. /li liExperience with Jamf for macOS management. /li liBasic understanding of Azure and cloud infrastructure concepts, to collaborate effectively with the Cloud IT Infrastructure team. /li liRelevant certifications such as Microsoft 365 Certified, CompTIA A+ or ITIL Foundation. /li /ul h3Coreview Values /h3 h3Ownership Mindset /h3 pTake ownership. Drive outcomes. /p h3One Team /h3 pOne team, one goal, embracing diversity-toachievemore together. /p h3Continuous Improvement /h3 pCuriosity drives us. We challenge the status quo. /p h3Resilience: /h3 pSteady under pressure. /p pCoreView is an organisation which values the strength that diversity brings to the workplace. As an employer, we seek to promote equal opportunity through affirmative action. All qualified applicants will therefore receive consideration for employment and will not be discriminated against based on gender/sex, race/ethnicity, disability, age or any other protected group status (such as protected veteran status) or characteristic that is protected by local legislation. /p pbPrivacy Notice: /b By submitting your application, you acknowledge that CoreView will process your personal data for recruitment purposes in accordance with our Privacy Policy /p #J-18808-Ljbffr