14 ott - Bergamo
Claypaky
###
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**Position Overview
** ###
**Key Responsibilities
*** Manage
**technical support requests
** via ticketing systems, ensuring timely resolution and clear communication with customers.
* Provide
**remote after-sales technical assistance
** and collaborate with international
**Service Partners
**.
* Ensure correct application of
**warranty terms
** and assist customers in identifying and receiving the right
**spare parts
**.
* Collaborate with the
**Quality Department
** to report and analyze
**product non-conformities
**, supporting
**continuous improvement
** initiatives.
* Draft and update
**product manuals
** (user, configuration, installation).
* Keep customers informed about
**new documentation
**,
**firmware/software releases
**, bug fixes, and technical solutions.
* Support the implementation and optimization of
**remote assistance tools
** and
**digital platforms
** for ticket management and
**customer satisfaction analysis
**.
* Provide information for
**8D reports
**,
particularly for phase D2.
* Coordinate activities with the
**Repair & Maintenance section
** and Service Partners for effective issue resolution.###
**Requirements
*** **Degree or Diploma
** in a technical field.
* **Minimum 5 years of experience
** in technical assistance on complex products.
* Strong
**problem-solving skills
** and proficiency in
**IT systems
**.
* **English proficiency: at least B2 level
**.
* Excellent
**communication skills
**, adaptability, and ability to work in a
**team-oriented environment
**.
* Stress tolerance and creativity in finding solutions.
**Nice to have:
*** Basic knowledge of
**DMX control systems
** and
**technical drawing software
**.We are looking for a
**Technical After Sales Support
** to deliver
**high-quality technical assistance
**, ensure
**customer satisfaction
**, and support
**continuous improvement
** of our products and services. xysqume
The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager.
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