14 ott - Palermo
Altro
Salary: €1,262.33 / month gross (Local Option) or €1,059.00 / month gross + corporate housing (Relocation Option)
Timeline: Urgent filling preferred
Location: Fully on-site in Lisbon
Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)
Role Summary
Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. In this dynamic position, you will represent leading global brands while building a rewarding international career inside a vibrant, supportive workplace.
Core Responsibilities
Customer Interaction: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
Issue Diagnostics: Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt, customized solutions to guarantee satisfaction.
Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database with absolute precision.
Target Management: Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution, and Average Handle Time standards.
Ongoing Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.
Qualifications
Language Capabilities: Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication,
and training modules.
Shift Availability: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
Workplace Presence: Full-time, on-site daily presence required at our modern Lisbon facility (remote work is not available).
Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
Essential Skills: Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic, solutions-oriented attitude.
Compensation Models
Option A: Local Contract (For Local Applicants)
Base Remuneration: €1,262.33 gross monthly (paid across 12 months).
Housing: Self-arranged living setup.
Target Profile: Candidates currently living in Lisbon or managing their own accommodation independently.
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration: €1,059.00 gross monthly (paid across 12 months).
Provided Accommodation: Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet).
Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus complimentary airport pickup.
Added Perks
Career Advancement: Structured internal career development paths leading into coaching, quality assurance, or management roles.
Fully Paid Onboarding: Fully paid, comprehensive training program starting immediately from your first day on the job.
Company Life: Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
Health & Support: Complimentary private health coverage after six months of employment, along with access to mental health support resources.
Regional Benefits: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active urban social scene.
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