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Salary: €1,262.33 gross/month (Local Option) or €1,059.00 gross/month + corporate housing (Relocation Option)
Work Model: On-site (Lisbon office, Portugal)
Availability: Immediate onboarding
Schedule: Full-time (40 hours/week), rotating 8-hour shifts available 24/7
Position Overview
Looking to transition into an exciting new role in Portugal? Our Lisbon team is actively expanding its diverse workplace by bringing on Italian-speaking customer service representatives. In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms. We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment. In this engaging position, you will help global brands deliver exceptional client care while building a rewarding international career within a vibrant European capital.
Core Responsibilities
Customer Interaction: Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite, highly professional, and empathetic manner.
Issue Resolution: Assess customer difficulties, isolate the primary causes of issues methodically, and deliver precise, tailored solutions to guarantee complete satisfaction.
Information Recording: Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software with absolute accuracy.
Target Achievement: Strictly hit key operational targets, such as CSAT (Customer Satisfaction), FCR (First Contact Resolution), and AHT (Average Handle Time) metrics.
Continuous Learning: Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures.
Candidate Requirements
Language Skills: Native or C1/C2 fluency in Italian (both written and oral) to ensure flawless communication, along with at least B2 English proficiency for internal team collaboration and software navigation.
Availability: Full flexibility to work across a 24/7 rotating schedule covering 5 days per week.
Work Location: Ability to work 100% on-site at our modern corporate office in Lisbon (remote work is not available).
Work Authorization: EU/EEA citizenship, a valid EU passport, or a current Portuguese work permit.
Core Competencies: Excellent communication habits, active listening capabilities, resilience under stress, emotional intelligence, and a constructive approach to complex problem-solving.
Remuneration Packages
Candidates can choose between two tailored compensation options based on their personal situation:
Option A: Local Offer (For Lisbon Residents)
Gross Monthly Base: €1,262.33 (spread over 12 monthly payments).
Housing: Candidate-sourced living arrangements.
Best Suited For: Local residents or individuals organizing their own accommodation in Lisbon independently.
Option B: Relocation Offer (For Candidates Moving to Lisbon)
Gross Monthly Base: €1,059.00 (spread over 12 monthly payments).
Housing Included: Private bedroom in a shared company apartment, with basic utility expenses fully covered (water, electricity, gas, internet).
Travel Assistance: Inbound flight reimbursement following successful completion of the trial period, plus organized airport pickup service.
Best Suited For: Applicants relocating to Lisbon from international locations.
Perks & Benefits
Professional Growth: Defined pathways toward team leadership, quality assurance, or training roles within the organization.
Paid Training: Fully funded, comprehensive onboarding instruction program starting from day one.
Workplace Environment: Welcoming workplace culture offering group outings, sports clubs, and vibrant social gatherings.
Health Support: Complimentary private health coverage after six months of service, alongside confidential mental health support services.
Local Advantages: Enjoy Lisbon's consistent sunshine, coastal lifestyle, historical landmarks, and vibrant community culture.
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