Technical Support Engineer
Pubblicato il 14-10-2026 - Emerson in Italia
Job Description
Position Summary:
As a Technical Support Engineer (TSE) at Emerson, you will be a trusted technical partner for our customers, supporting them throughout the lifecycle of Emerson Test & Measurement (NI) products and solutions. You will combine strong technical expertise with problem-solving and communication skills to resolve complex challenges, accelerate customer success, and represent the voice of the customer within Emerson.
In this role, you will not only troubleshoot and resolve issues, but also build lasting relationships, share knowledge, and contribute to the continuous improvement of our products and services.
In This Role, Your Responsibilities Will Be:
- Resolve customer technical issues related to the installation, implementation, configuration, and maintenance of Emerson Test & Measurement (NI) products and platforms.
- Own customer interactions end to end, including timely escalation of complex issues to appropriate internal teams while maintaining clear communication.
- Identify and report product design, reliability,
and maintenance feedback to Research & Development teams.
- Recognize potential commercial opportunities during support engagements and share insights with Sales and Account teams.
- Provide technical support and guidance to internal stakeholders across functions.
- Educate customers through technical training sessions, workshops, and one‑to‑one engagements.
- Guide customers through product startup, troubleshooting, and long‑term solution maintenance.
- Create, document, and share knowledge to support customer self‑service using Knowledge‑Centered Service (KCS) principles.
Who You Are:
- You approach challenges with curiosity and determination, integrating information from multiple sources to identify root causes and develop practical, innovative solutions. You communicate complex technical concepts clearly and confidently to a wide range of audiences, building trust through collaboration and transparency. You value t