14 ott - Puglia
Talent Search Technology
Talent Search Technology is seeking a Technical Helpdesk Coordinator Level 1 in Bari, Apulia, Italy. This permanent, onsite role is the first point of contact for end users, handling phone, chat, email and web-based reports, performing initial diagnostics and remote troubleshooting.
You will own the resolution process up to closure, escalate when necessary, and log all incidents in the ITSM system, ensuring calls meet defined SLAs and KPIs. Strong communication skills are essential.
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