14 ott - Catanzaro
hosco_abroad
Energetic, welcoming, and vibrant - C Mauritius is where lifestyle meets hospitality. Our team thrives on spontaneity, creativity, and human connection. If you're enthusiastic, open-minded, and ready to engage, this is the place to be. Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. The holder of this position may, at any time, be called to perform any other cognate duties at the request of management.
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Quality Management System Support:
- Assist the General Manager in the development, implementation, and maintenance of the resort's Quality Management System (QMS).
- Ensure all departments are compliant with our C Resorts Minimum standards
- Conduct regular internal audits and inspections to monitor compliance and identify areas for improvement
Guest Satisfaction:
- Monitor guest satisfaction levels (GSS/GRI) through our ReviewPro Guest Intelligence Platform,
direct interactions through internal Messaging system
- Work closely with the team to resolve any quality-related issues.
- Respond to Guests comments, reviews and complaints
- Collaborate with the team to enhance guest satisfaction and loyalty
Data Collection and Analysis:
- Collect, analyse, and report on data related to quality performance metrics.
- Prepare detailed reports on audit findings and quality performance for the General Manager.
- Track and analyse guest feedback and complaints to identify trends and areas for improvement.
Training and Development:
- Actively participate in all trainings provided for personal development.
- Assist in the development and delivery of quality-related training programs for staff.
- Prepare documentation for training on quality as required
Continuous Improvement:
- Collaborate with department heads to develop and implement continuous improvement initiatives.
- Assist in
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