14 ott - Andria
Ignite
Salary
€1,262.33 gross/month (Local Option) or €1,059.00 gross/month + corporate housing (Relocation Option)
Work Setup
Office-based (Lisbon, Portugal)
Timeline
Urgent filling preferred
Shift Pattern
Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)
Role Summary
Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon. Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment. In this dynamic role, you will help global brands deliver exceptional client care while building a rewarding career in a sunny European capital.
Core Responsibilities
- Customer Interaction: Manage incoming inquiries from Italian clients via phone,
email, and live digital chat using a warm, professional, empathetic, and solution-driven communication style.
- Issue Diagnostics: Analyze customer difficulties to identify root causes methodically and deliver fast, customized resolutions tailored to each individual situation.
- Documentation: Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise CRM databases with absolute precision.
- Target Management: Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.
- Ongoing Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.
Qualifications
Essential Criteria
- Language Capabilities: Fluent or advanced C1/C2 capability in Italian (written, spoken,
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