Senior Refund Operator

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The Senior Refund Operator is an experienced operational role, responsible for performing standard Refund Operator activities while acting as a reliable point of reference for the Venice team when the Manager is not on site. The role remains fully operational and serves as a link between the Venice team and the Airport Manager ad interim, helping ensure smooth communication and providing support on day-to-day operational matters when needed.
Responsibilities
- Act as a reliable point of reference for colleagues based on experience and operational knowledge.
- Serve as a link between the Venice team and the Malpensa Airport Manager when needed.
- Provide practical support to colleagues in handling day-to-day operational issues.




- Escalate relevant operational matters to the Manager when necessary.
- Support and guide less experienced colleagues, sharing knowledge and best practices.
- Ensure operational continuity when the Manager is not physically present on site.

Ideal Candidate Profile
We are looking for an experienced, reliable, and customer-oriented professional who can work autonomously in a dynamic airport environment.
- Has an excellent command of English.
- Speaks additional foreign languages, which will be considered a strong advantage.
- Has previous experience in similar roles, preferably within airports, retail, customer service, or other customer-facing environments.
- Has experience handling cash, tills, and financial transactions, with a high level of accuracy and reliability.
- Is flexible and available to work shifts, according to airport operational requirements.
- Is comfortable working in a fast-paced environment and can perform effectively under p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8eu9mi