Experience Abroad: Italian Speaking Customer Support Representative in Lisbon

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ezdug

Salary: €1,262.33 gross/month (12-month schedule) for Local Residents OR €1,059.00 gross/month (12-month schedule) + Company-provided shared apartment with utilities & flight reimbursement for Relocation candidates

Location: On-site (Lisbon, Portugal)

Start Date: Immediate opening

Hours: 40 hours per week (24/7 rotating 8-hour shifts, 5 days per week)

Languages Required: Fluent Italian (C1/C2) & Business English (B2+)

Overview
Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals.

Key Responsibilities
- Customer Support: Address incoming inquiries in fluent,



polished Italian via telephone, email, and live messaging with a polite, professional, empathetic, and helpful tone.
- Problem Solving: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions with absolute patience and efficiency.
- Documentation: Record all case details, account updates, and troubleshooting steps accurately and thoroughly within our central CRM database.
- Performance Targets: Consistently hit essential operational benchmarks, including customer satisfaction (CSAT) scores, First Contact Resolution, and Average Handle Time standards.
- Continuous Learning: Attend regular development programs and training sessions to stay up to date on platform updates, company guidelines, and operational best practices.

Requirements
- Language Skills: Fluent C1/C2-level Italian to ensure flawless client communication, paired with at least B2-level E

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ezdug