15 ott - Veneto
Stryker Group
The Job's Mission
We are currently recruiting for 6 Product Support Specialist positions across the Triveneto region, preferably based in Verona or Padova
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day-to-day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Learn more about the Mako robot:
https://www.youtube.com/watch?v=s-hSfOKrAZI
https://www.stryker.com/us/en/portfolios/orthopaedics/joint-replacement/mako-robotic-arm-assisted-surgery.html
Learn more about the Joint Replacement implants:
https://www.stryker.com/us/en/portfolios/orthopaedics/joint-replacement.html
Key Activities & Accountabilities
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business. This could in
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