Digital Advisor

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Working at Freudenberg: We will wow your world
Responsibilities
- Promote and drive the adoption of digital technologies and best practices across the organization, with a strong focus on Microsoft 365, Teams, SharePoint, Copilot, and mobile solutions.
- Deliver proactive user training and coaching to improve digital competencies and increase employee productivity.
- Serve as the first point of contact for digital and IT service requests, providing timely and user-focused support for both office-based and manufacturing environments.
- Ensure the highest level of business productivity through effective incident management, problem resolution, and IT system availability.
- Support and safeguard IT security, compliance standards, and digital governance in line with FHCS and Freudenberg policies.
- Manage the lifecycle of IT devices and equipment, including computers, mobile phones, tablets, and collaboration tools.
- Translate user needs and business requirements into improvement opportunities and communicate them to the relevant Digital and CPIM teams.




- Coordinate external IT service providers and contribute to the successful implementation of local and global IT projects.
- Perform on-site support visits to assigned remote locations when required.
- Act as a digital ambassador, continuously identifying opportunities to improve processes, user experience, and digital ways of working.

Qualifications
- Degree in Information Systems, Computer Science, Information Technology, or equivalent higher education.
- 1-3 years of experience in IT support, digital workplace support, or end-user training.
- Strong knowledge of the Microsoft 365 ecosystem, including Teams, SharePoint, OneDrive, Outlook, and Microsoft Copilot.
- Experience supporting Windows environments, Android and iOS mobile devices, and collaboration technologies.
- Experience supporting users in a manufacturing or production environment is highly desirable.
- Good understanding of networking fundamentals, work

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ezy4v