15 ott - Bolzano
Alpitronic
To strengthen our team, we are looking for a Technical Support Agent (m/f/d)
YOUR RESPONSIBILITIES
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Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls
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Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation
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Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities
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Manage and prioritize technical cases according to customer impact and defined Service Level Agreements
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Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues
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Collaborate with internal teams to improve troubleshooting procedures and service quality
YOUR QUALIFICATIONS & SKILLS
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Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role
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Strong troubleshooting, analytical, and problem-solving skills.
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Clear written and verbal communication skills,
with the ability to guide technicians remotely
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Ability to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment
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Customer-focused, proactive, and structured approach to work
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Ability to work independently and within an international team
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Availability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays
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Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage
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Professional fluency in English and either German or French is mandatory
OUR COMMITMENT
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Innovative work environment in a young, dynamic team
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High-tech projects in the future-proof sector of e-mobility
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Opportunities for advancement in a growing company
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A wide range of further training opportunities
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Total compensation starting from € 38,000 gross per yea
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