15 ott - Milano
Generali
In GOSP - Generali Operations Service Platform, within the new division Shared Service Center, we’re looking for an Operations service delivery unit Professional.
Within the Shared Service Center, the Service Delivery unit steers the implementation of automation and AI-based solutions, develops and oversees performance framework across all locations of the shared service, ensuring transparency, operational efficiency, and process enhancement in service delivery to Business Units.
This is a rare opportunity for a dedicated professional looking to join a leading global insurance group and contribute to a strategic, visible transformation initiative at Group level, with broad international exposure and direct impact on core operational capabilities.
The position involves the end‑to‑end design and implementation of a shared service model from the ground up, supporting Group Business Units across critical and highly regulated activities, including Know Your Customer (KYC) and Anti‑Money Laundering (AML) screening in support of distribution processes.
The scope of the role spans the coordination of operational teams across ten European countries, the definition and rollout of KPI‑based monitoring and dashboarding solutions aligned with existing SLAs, the progressive expansion of the geographical perimeter, and the continuous optimization and industrialization of processes through automation and Artificial Intelligence‑driven solutions.
Key Activities
This role contributes to the design, governance and continuous evolution of the Group Shared Service model, with a strong focus on performance management, process automation and international coordination:
- Drive performance management and SLA governance across Shared Service operations, overseeing KPI definition, SLA monitoring, and productivity analysis
- Act as a key interface with local operational teams and Business Units across geographies to ensure cross-country consistency, accuracy and comparability of operation
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