15 ott - Bologna
Starhotels
ph3Front of House Manager - Starhotels Excelsior, Bologna /h3pCompany STARHOTELS Location Bologna, Italia Functional Area Front House Manager Workplace type On site /ppStarhotels, a private Italian hotel company operating in the upscale and upper scale luxury sectors, is a market leader in the hospitality industry. The Group vaunts 34 properties located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms. /ph3Position /h3pJoin Starhotels and become part of our bStarhotels Excelsior /b Teamin bBologna /b. /ppAs bFront House Manager /b you will be the main lead in creating a positive stay for our guests overseeing the Front Office team and providing a high level of service for our guests. /ppYour responsibilities include: /pulliCoordinating the activity of the department to create a memorable experience for our guests. /liliMentoring and motivating the team in order to reach their full potential. /liliEnsuring a good relationship is maintained between Front Office, Reservation Department, Housekeeping Maintenance.
/liliBeing the key point of contact for our guests, efficiently responding to their inquiries and providing information and assistance. /liliStaying updated about hotel services, guest needs, and special events. /liliEnsuring policies and procedures compliance. /li /ulh3Requirements /h3ulliA unique personality and a true passion for hospitality. /lili+2’ years experience as Front House Manager /liliOpera PMS Knowledge for efficient operations. /liliAbility to anticipate and resolve challenges and complaint resolution finesse. /liliA commitment to delivering a high level of customer service. /liliVersatility in handling various work scenarios. /li /ulpEmbrace global diversity by speaking: /pulliItalian – fluently /liliEnglish – fluently /liliAdditional languages are a plus. /li /ulh3Other information /h3pUnlock a world of benefits including: /pulliStylish uniforms with complimentary laundry service. /liliExclus
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