Client Advisor Bologna

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pFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. /p h3JOB PURPOSE /h3 pAs Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Clients at the center, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. /p pYou convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada Brand. /p pYou hold yourself accountable to achieve your individual and store sales target, acting as proactive player in ensuring the best service and responding to the customer needs, both in store and on e-commerce channel. /p h3RESPONSIBILITIES: /h3 ulliPlace the Customer at the center, creating a welcoming environment and striving to meet their every need and request,



providing them with an excellence service in accordance to the “client journey ceremony”; /liliBe driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; /liliBe driven to exceed KPI goals, ensuring the highest quality of sales and customer service; /liliDemonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; /liliCapture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities; /liliFollow up with the Clients, using the CRM tools, in order to strengthen thelong term relationship with clients; /liliHost and conduct appointments either in presence or leveraging technology to do virtual appointments; /liliEmbrace and promote the Omni Channel mindset; /liliBuild and maintai

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8f45bo