15 ott - Tivoli
Richemont
YOUR MISSION: You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison. You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations. You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life. HOW WILL YOU MAKE AN IMPACT? 1. Sales performance & customer service: * Contribute to the boutique achieving its sales targets; * Assist clients with Customer Service needs maintaining the brands high standards; * Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer,
maintaining outstanding standards and solid product knowledge; * Adapt approach according to the client needs and motivations; * Assist and support after sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience; 2. Stock management and merchandising: * Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock; * Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays; * Assist in the inventory process, including but not limited to stock counting and special projects as needed; * Assist in completing prices changes within the Boutique when required; 3. Boutique operations and cash management: * Accurately and efficiently complete all sales transactions and maintain pr
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