15 ott - Toscana
SupportYourApp
h3Who are we? /h3pSupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? /ppJoin our community as a b T3 Support Engineer /btoday and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. /ph3What you will do: /h3ulliInvestigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations; /liliReproduce bugs across web admin consoles, mobile apps, and backend APIsl /liliAnalyze logs, error traces, and metrics to identify root causes; /liliQuery production databases (read-only)
to validate data-related issues; /liliImplement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches; /liliEscalate complex issues to Engineering with clear documentation and findings; /liliTrack incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes; /liliMaintain and expand internal runbooks and knowledge bases to reduce recurring escalations; /liliMaintain deep understanding of client solutions and meet KPI. /li /ulh3What you need to succeed in this role: /h3ullibExcellent English skills (at least C1 for both spoken and written); /b /liliExperience in bTechnical Support, SRE, or Engineering /b, with strong troubleshooting and code-reading skills; /liliProven customer-facing experience in a technical support or customer support role; /liliStrong bSQL skills /b and experience with production-scale relation
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