15 ott - Basilicata
Ignite
Salary: €1,262.33 gross/month (12-month schedule) for Local Residents OR €1,059.00 gross/month (12-month schedule) + Company-provided shared apartment with utilities & flight reimbursement for Relocation candidates Location: On-site (Lisbon, Portugal) Start Date: Immediate opening Hours: 40 hours per week (24/7 rotating 8-hour shifts, 5 days per week) Languages Required: Fluent Italian (C1/C2) & Business English (B2+) Overview Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals. Key Responsibilities * Customer Support: Address incoming inquiries in fluent,
polished Italian via telephone, email, and live messaging with a polite, professional, empathetic, and helpful tone. * Problem Solving: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions with absolute patience and efficiency. * Documentation: Record all case details, account updates, and troubleshooting steps accurately and thoroughly within our central CRM database. * Performance Targets: Consistently hit essential operational benchmarks, including customer satisfaction (CSAT) scores, First Contact Resolution, and Average Handle Time standards. * Continuous Learning: Attend regular development programs and training sessions to stay up to date on platform updates, company guidelines, and operational best practices. Requirements * Language Skills: Fluent C1/C2-level Italian to ensure flawless client communication, paired with at least B2-level English
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AM International